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Clayton Christensen, Thank You

On January 23, 2020 Clayton Christensen died at 67 years old. My first thought was that he wasn’t that old. By modern standards, he was young. Based on his impact, he lived an extremely full life. My heart goes out to his family who must surely feel the loss and would have welcomed many more years with such a great husband, father, and example.

As many others will, I’d like to give thanks and honor his life with a personal story. In 2015 I was searching for answers. I wanted more from my career. I wanted to change careers. No stone was left unturned. In addition to reading and studying about my options, I was considering a return to school. An MBA has helped many professionals transition to new careers. As a CPA, I was feeling trapped by my current and previous job descriptions. It was during this time that I discovered a paper published by the Clayton Christensen Institute for Disruptive Innovation. The paper co-authored by Clayton Christensen is titled “Hire Education.” The paper discusses the problems in education and the gap between traditional education and employable skills. The paper starts with concepts familiar to anyone who followed Christensen’s work—disruptive innovation and jobs to be done. From that perspective, and to Clayton’s credit, this paper took decades to write. Published in 2014, it’s an excellent summary and criticism of the state of education and what is being done about it. It references an institution I never knew existed, WGU. Western Governors University is an online only, competency-based school. Instead of sitting in a desk for credit hours to receive a diploma, students demonstrate a required level of competency to pass courses. This reference at that point in my life came as a revelation. A flash of lightning illuminated possibilities I couldn’t imagine. It is the source of inspiration for my most successful published writing to date. Pareto Guide started with a detailed learning journal of how I earned an MBA in 300 hours. This experience changed my life. Suddenly I could apply for jobs that weren’t previously open to me. Recruiters and employers looked at me differently. In less than six months I was no longer just a CPA stuck with a numbers-centric corporate view. My MBA changed the way others saw me. More importantly, it changed the way that I looked at me. If I could earn an MBA, while working long hours, in less than six months, what else could I do? What else did I already hold that I could share with the world? The answers quickly followed, and my life benefited immediately.

I’m not sure I would have found any of this without Clayton Christensen’s work. His dedication and willingness to share with the world extended to everyone. I never met him or attended any event with him. Yet his work touched my life and changed it forever. Christensen demonstrated the expertise of a master, yet the humility of a novice. He continually refined his ideas always dedicated to truth. It’s quite the statement in an era where the words ‘truth’ and ‘facts’ have been dragged through the mud. Even as a bestselling author and recognition as one of the greatest business thinkers ever, Christensen continued learning. He continued teaching and sharing his insights with anybody willing to listen. He may have solidified his position at Harvard, one of the world’s most prestigious universities, yet he made his greatest lessons and insights available to the world. He didn’t withhold these ideas for only the richest or most fortunate who could manage to attend his classes. As a result, he gave me a soft referral to a different MBA, not Harvard’s. I didn’t want to give up two years of work to incur sizable debt for an MBA. I thought if I was going to quit working for two years it had to be for an elite MBA like Harvard. I was mentally preparing myself for such an endeavor. The alternative I found thanks to Clayton Christensen was better for me and my family. In an era where student debt is ruining lives, I found a better path. It was around this time that I’d read Clayton’s book, “How Will You Measure Your Life?” He helped me see that it wasn’t prestigious pieces of paper or fancy job titles that I wanted. He helped me see that truth was my aim. Like him, I’d never be done learning and that was a good thing. Clayton gives a promise in the epilogue of that book. “Clarity about purpose will trump knowledge of activity-based costing, balanced scorecards, core competence, disruptive innovation… and other key business theories we teach at Harvard.…If you take the time to figure out your purpose in life, I promise that you will look back on it as the most important thing you will have ever learned.” Many of us may still be working on our purpose, but Clayton Christensen delivered on his. I’m confident that just as he promised, he realized his purpose and was able to look back on his life with satisfaction and gratitude for how it measured up.

delay action for guaranteed results

What’s a guaranteed way to make little to no progress? Procrastinate.

This blog focuses on positive applications of the Pareto Principle. It’s exciting and motivating to think about the one lever that can move the world in the direction you’d like. Unfortunately, as easy as some of these tools are to apply in your favor, some tools are easier to apply against you. Worse, still, you apply these instruments against yourself. Procrastination is one of these.

Procrastination is the delay of action. If you told someone to wait to act, it could be interpreted as patience. Isn’t patience a virtue? Yeah, that’s one of the tricks of procrastination. While procrastinating you’re delaying action on high value endeavors and looking for instant gratification through low value activities. Procrastination is a highly leveraged version of the 80/20 rule. Your delay of the right action makes the result you want impossible. Now stop procrastinating and go do the right act for you right now.

when lacking information, go to the best source

I had a boss that liked to give directions before she understood the full task at hand. She would tell me what she thought I should start doing based on her current understanding. Unfortunately, her understanding represented a small percentage of what I needed to act effectively. In these situations, I went to the source. Because of the team-based nature of the job, a team lead was usually better informed and closer to the information. Instead of taking my manager’s word and running in my own direction, I would go to the source. The team lead might not always have much more information than my boss provided, but usually that person held meaningful context for the request. It’s common to receive first instructions that are ambiguous. The 80/20 rule helps us recognize that 20% of the details will get us at least 80% of our solution. Lacking details is not a reason to refrain from action. It’s a signal to get more information. I’ve often found that going to the source of information provides valuable context even when my information doesn’t increase or improve. As a result, I’m able to get the ball rolling in the right direction without wasted efforts.

a good start gives lasting impact

Be careful how you start your day. If your day begins with yelling and profanity, it sets the tone for everyone involved. When someone tries to start your day like this, choose instead calm and gratitude. A calm and grateful start will benefit you the entire day. If the negative influence repeats, apply preventive measures.

remove the one thing that causes you the most pain

Right now, you likely have the best job you've ever had. Compared to any previous job, your current job has more positives. That doesn't mean it's perfect or even that you like it. You could hate your current job and it is still the best job you've had. You considered it in comparison to all previous jobs. This gave you the perspective to make a better choice during your last job search. Despite turns in the economy and other setbacks, I've liked each job more than the last. This is largely based on a simple but effective technique. Every time I considered a new job, I thought about what I most disliked on my current job and eliminated any options that contained those attributes. Naturally, over time the ratio of positive to negative has shifted favorably.

Today I have one big item that causes an outsized amount of discomfort. Despite company policies, my boss is hyper-focused on overtime hours over an imaginary threshold. Colleagues on other teams tell me they never talk about overtime with their boss. My experience is that every time I get put on a last-minute or large project the overtime naturally follows. This in turn leads to difficult conversations around my hours and, worse, my capabilities as a professional. In a simple 80/20 analysis it's clear that a direct solution is available to me. Manage the overtime hours that cause the pain. I know I have a variety of options.

The solution is easier to see with the problem identified. The same goes for your situation. You can immediately improve your situation by identifying which single issue causes you the bulk of your pain. Once you identify that, it will be easier to identify solutions to your specific challenge. At that point it becomes a matter of testing and execution. Test the easiest solutions first and find the solution that yields the result you want. A double Pareto approach is to eliminate your biggest source of pain with the smallest input that gives the biggest gain. Applying this approach will immediately shift your mindset to give you an immediate improvement in job satisfaction. That works much faster than finding the perfect job.

small talk holds big rewards

During my regular 1-on-1 I engaged with my manager on a personal level and inspired her to talk about herself. Most of the scheduled time was used up by that. Even better I didn't get grilled about minutia of my work. It made for a shorter and less stressful call. The relevant work details were covered efficiently and adequately at the end of the call. And my boss probably liked me more because I truly listened to her.

give your kids attention and they will listen to you

Here’s a suggestion I heard that I’ve also experienced. If you spend an hour playing checkers with your kid, the next time you tell them to stop doing something they will listen to you. If you don't spend time with your kids they will wonder who the stranger is giving them orders. This same concept is generally applicable to all relationships. If you cultivate the relationship, it makes the person more receptive to you.

give your family time and the rest will follow

I organized work so I could participate in my kid's birthday party. My family had one of the best birthdays ever together. The kids were so happy. It wasn't any one thing we did, just that we spent the day together at the water park. And my work got done later, just fine.

don't focus on the finish line, put one foot in front of the other

I'm super tired today due to poor sleep, but I just kept doing one more thing. It turned into a highly productive day. One step can turn into ten by just thinking about one step at a time. Whether exhausted, demoralized, or just unclear on direction, taking the next step in front of you and not thinking about the whole project can put you further down the path than you expected at the end of the day.

find and address the core concern

During a conversation about my learning plan my boss was expressing concern about how much time I was planning for each module. I sensed her concern about completing all learning prior to customer meetings. Once I identified the core concern, the conversation quickly resolved. My boss just wanted to hear that I was on board with presenting to customers near term. Reminding her of my successful certifications and stating that I was ready to go on customer meetings without my learning plan is all she needed to hear. One concern was more than 80% of the call.

define the relationship

I didn't understand the jargon around a technical process, specifically the difference between two concepts. By reading the instructions and explanatory notes at the end, I made the crucial connection. While I understood the concepts separately, the distinction became clear once properly defined. In this case, understanding the definitions of the terminology gave me the total understanding of the entire process. With understanding complete, I soon mastered the process.

celebrate your life by counting your blessings

If you want to have a special day, choose to make it special. An easy method to accomplish this is to identify several things for which you are grateful. Not only do you not have time to feel bad, but intentionally identifying those things for which you are grateful will enrich all the time you do have.

tell, tell, tell

Today I’m going to give you a technique for organizing your communication – 3T (Triple Tell) method.

Tell them what you're going to say. Tell them. Tell them what you just told them.

This is a universal communication technique and applying it to any presentation will provide critical structure. The message will be easier to follow and more memorable. This is an incredibly effective and easy tool to improve any speech or presentation.

I just gave you a universal template for communication, the 3T method. Communicate well.

take control of the conversation

During a call with my manager she wasn't giving any direction, so I helped. Instead of letting my boss continue fumbling around the conversation and slowly telling me she didn't know what direction to give, I broke in and suggested my next steps. The conversation ended at least ten minutes ahead of schedule. By having a plan for myself and taking initiative I set my direction and made a potentially long, difficult call short and easy. Also, don’t underestimate the unnecessary work I prevented for myself in the future by setting my own direction.

you need rest

Working too many hours has negative consequences. Burn out starts to happen if you don't moderate your work. It kills cognitive power and motivation to do your best work. Maximize the productive hours and you will deliver higher quality results more frequently than a brute force approach. This philosophy is applicable in days, weeks, and months.

you're more efficient when the time is precious

I was working on the weekend when I had a realization. I was more efficient in my work when it was eating up my precious weekend. Think of 9-5 Monday - Friday as weekend time to preserve your personal time by working more effectively and efficiently.

begin with the end in mind

Before investing time in learning something, make sure your source materials and instructions are aligned with the topic and appropriate for your needs. If all you have is peanut butter and jelly don’t waste your time reading how to cook the perfect steak.

don't go down the wrong path for the sake of a fast start

The right instructions are the best instructions. I reduced the length of my presentation by 50% and the required prep work by arguably 75% because I waited to receive the final instructions. If you don’t trust the instructions you’ve received, confirm for yourself whether they are final.

quick breaks refresh your mind

A ten-minute break of doing something you love can completely refresh your mind and attitude leaving you more ready to attack your work. I like to take a moment to play the piano during long working sessions.