My experience with making purchases online is limited mostly to niche items and books which I intend to keep or utilize for a known and specific purpose. I don't buy stuff online just to try it out. Thus I found myself at a strange place recently where I wanted to return something big and expensive purchased through Amazon. My thoughts had changed on the object as well as the problem it was solving. It was a functional and appreciated solution to my problem, but I knew I could do better. In fact, holding on to the purchase was getting in the way of taking action toward a better solution. So I turned to an expert, a woman. This expert shopper not only regularly returns items both online and in-store, but does so frequently enough that she has various return policies memorized. She informed me that on Amazon the process was terribly easy. Find the order, click the return button, print the label, and deliver to the UPS store. Had I not asked the question, I'd still be holding on to a large, expensive item and missing out on a better solution. Not only did inquiring about how to make a return provide a nudge toward action, but I was also encouraged to take the next steps necessary to move toward the better solution. While my original solution yielded at least 80% of the desired results, my new solution will yield greater results with fewer moving parts, less associated clutter, and more simple operation. While I confess that my labor investment is increased by these changes it is important when applying the Pareto Principle to not settle for unacceptable results in the name of minimizing inputs. The quality of inputs is more important than the quantity.